Refund policy

Returns and refunds

We are happy to refund your goods on the criteria below; we, unfortunately, do not offer exchanges at this time. If you wish to receive a different item a new order will have to be placed online.

1. Once you have received your goods the returns request form must be filled out within 180 days of receipt of the goods.
2. The goods need to be complete and undamaged with the original packaging.
3. The cost of the return delivery shall be paid for by the customer unless otherwise agreed by us.

Damaged or faulty items

If your item is faulty, we will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact us first regarding any damaged or faulty items.

Request a return

If your return matches the above criteria, the next step is to use the form on our Returns page to request a Return Authorisation Number (RAN) and initiate the returns process.

You must enter the email address you used when ordering. Returns will not be accepted without a valid RAN (Returns Authorisation Number).

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please see the returns process above.